u9999 Terms and Conditions

u9999 (referred to hereafter as the "Platform", "we" or "us") is an online gaming platform providing slots, live casino, fishing games and cricket betting services to users in Bangladesh.

These terms and conditions ("Terms") apply to u9999's website, mobile application and all services on the platform. By creating an account or using the services on u9999, you acknowledge that you have read, understood and agreed to these Terms in full.

These Terms may be changed at any time. Continuing to use the platform after updated Terms are published will be considered your acceptance of the new Terms. The latest Terms will always be available on this page.

If any part of these Terms is found to be unenforceable under the laws of any jurisdiction, the remaining terms will remain in full effect.

To use u9999's services, the following eligibility requirements must be met:

• You must be at least 21 years of age or older.
• Online gaming must be lawful in the jurisdiction where you reside.
• You must own a valid bank account or mobile banking account registered in your own name.
• You are using the platform voluntarily and of sound mind.
• You are not using the platform on behalf of any government body or financial institution.

u9999 reserves the right to request documents for age and identity verification at any time. Account activity may be restricted until verification is complete.

3.1 Registration Requirements

Each individual may only create one account. If the same person holds multiple accounts, those accounts will be closed and any bonuses or winnings in those accounts may be forfeited.

You must provide accurate and complete information at the time of registration. Providing false or misleading information will result in account closure.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you suspect any unauthorized access to your account, contact us immediately. u9999 is not responsible for any loss resulting from third-party use.

3.3 Account Verification

To ensure security, u9999 may carry out KYC (Know Your Customer) verification at any time. This may require a copy of your national identity card, passport or driving licence.

4.1 Deposit Terms

Funds can be deposited to u9999 via the following payment methods: bKash, Nagad, Rocket. The minimum deposit amount across all methods is ৳300.

• The deposit amount must be a minimum of ৳300.
• Only payment accounts registered in your own name may be used.
• Deposits through third parties are not accepted.
• After a successful deposit, the funds will be added to your gaming account.

4.2 Withdrawal Terms

The following conditions must be met to withdraw winnings:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made through the same payment method used for your deposit (bKash, Nagad or Rocket).
• Account verification must be completed.
• The wagering requirements on bonus funds must be fulfilled.
• Withdrawal processing time is typically 10–45 minutes.

4.3 Transaction Cancellations

A pending withdrawal can be cancelled before processing begins. Once processing has started, cancellation is no longer possible.

5.1 Welcome Bonus

New members are eligible to receive a 100% bonus on their first deposit up to ৳15,000. For example, if you deposit ৳5,000 you will receive an additional ৳5,000 bonus, giving you a total of ৳10,000 to play with.

5.2 Wagering Requirements

To withdraw a welcome bonus, the bonus amount must be wagered 20 times (20x). Example: for a ৳5,000 bonus, total bets of ৳100,000 must be placed.

• A specific time limit applies for completing the wagering requirements.
• Some games may not contribute or may contribute less toward bonus wagering.
• If a withdrawal is made before the requirements are fulfilled, the bonus will be cancelled.
• Each bonus can only be claimed once.

5.3 Other Promotions

From time to time, u9999 offers various promotional offers. Each promotion has its own terms, which are stated separately. u9999 reserves the right to change, suspend or cancel any promotion at any time.

6.1 Game Operation

All games on u9999 are powered by world-class software providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and many more. All game outcomes are determined through Random Number Generator (RNG) technology, which is fair and impartial.

6.2 Gaming Disputes

If a dispute arises over a game result, u9999 will investigate where there is evidence of a technical issue. The relevant account's activity may be temporarily suspended during the investigation.

• If a game is left incomplete due to a technical error, the stake will be refunded.
• u9999 is not responsible for game losses caused by internet disconnection.
• Unusual winnings resulting from a software error may be voided.

6.3 Fair Play Policy

u9999 ensures fair and equal opportunities for all players. Any form of manipulation, use of exploits or attempts to gain a technical advantage are strictly prohibited.

u9999's VIP program has 5 tiers. By playing regularly, you can be automatically promoted to a higher tier:

Cashback is credited to your account automatically each week. Contact our support team for full details on VIP benefits.

The following activities are strictly prohibited on u9999 and may result in account closure:

• Money laundering or conducting any unlawful financial activity.
• Operating multiple accounts under the same identity.
• Bonus abuse or bonus hunting.
• Using a third party's credit card or payment method.
• Attempting to manipulate or hack the platform's software.
• Colluding with other players.
• Using automated software or bots.
• Providing false information about age.
• Intimidating or threatening u9999 staff.

If any of the above activities are confirmed, u9999 may close the account without notice and forfeit all funds.

u9999 places the highest priority on responsible gaming. We believe gaming should be for entertainment purposes, and it is our responsibility to ensure it does not become a cause of addiction.

9.1 Setting Self-Limits

Players can set deposit limits, betting limits or session time limits at their own discretion. Contact our support team to use this feature.

9.2 Self-Exclusion

Any player may request to close their account for a set period or permanently. This request can be made via 24/7 live chat or by email.

9.3 Need Help?

If you are experiencing problems with gaming addiction, please visit our Responsible Gaming page. Contact our support team for professional assistance.

u9999 accepts no liability for the following:

• Loss caused by a user's internet disconnection or device issues.
• Delays or losses caused by the failure of third-party services such as payment gateways.
• Losses from any fraudulent activity outside of authorized transactions.
• Losses occurring during technical errors or server downtime.
• Any direct or indirect financial loss arising from gaming.

u9999 will try to resolve all technical issues as quickly as possible. If the service is down for maintenance, users will be notified in advance.

11.1 Changes to Terms

u9999 may change these terms at any time. For significant changes, a notification will be sent to the registered email or through the platform. Continued use of the platform after any change will be considered acceptance of the new terms.

11.2 Account Closure

Players may request to close their account at any time. Please withdraw any eligible funds before closing your account. Any unused bonuses will be cancelled after the account is closed.

11.3 Rights of u9999

In the event of a breach of terms, u9999 reserves the right to suspend an account, hold funds, or delay withdrawals. Before taking such action, u9999 will make every reasonable effort to notify the player.

If you have any questions, complaints, or suggestions regarding these terms, please contact us:

After a complaint is submitted, we will investigate and provide a resolution as quickly as possible. More complex matters may take a little longer.

These terms and conditions have been prepared in the Bengali language. In the event of any linguistic dispute, the Bengali version shall be considered authoritative. u9999 reserves the final right to interpret these terms.